...when the airport personnel come up and say "Hi Matthew, how are you doing - where are you going today?" when you're sitting in the airport waiting for your flight.
Of course it probably doesn't hurt to have a smaller airport as your home base, and it definitely doesn't hurt to have airline personnel as wonderful as the Delta crew are here at SYR, but it still always blows my mind when they go out of their way to greet me by name.
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